This position requires skills in both verbal and written communication, computer competence, and delivery of accurate reporting and accounting. If you are looking for a position that will give you the ability to make decisions and manage a resort during quiet hours, while developing a new skill set, apply online today.

Experience in hospitality is preferred but will train the right candidate.

Department:             General & Administration

Job Title:                   Night Auditor

Reports To:               Controller

Position Summary:

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.

Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Key Responsibilities:

• Posts room charges and taxes to guest accounts.

• Processes guest charges voucher and credit card vouchers.

• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.

• Transfer charges and deposits to master accounts.

• Checks to see that all charges are assigned to the appropriate departments.

• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into the PMS system.

• Verifies all account postings and balances.

• Verifies that room rates are correct and posts those rates to guest accounts.

• Monitors the current status of the coupon, discount, and other promotional programs.

• Is able to function as a front desk agent especially in terms of check-in and check-out procedures.

• Tracks room revenues, occupancy percentages, and other front office statistics.

• Prepares a summary of cash, check, and credit card activities.

• Summarizes results of operations for management.

• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.

• Prepare of End of day procedure.

• Must have complete knowledge of emergency procedures.

• Balance the day’s charges, making corrections as necessary.

• Run end of day process in property management software (PMS).

• Understand principles of auditing, balancing, and closing out accounts.

• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed

• Understand and knows how to perform check-in and check-out procedures.

White Mountain Hotel & Resort – Ledges Restaurant & Tullamore Tavern

Department: Food & Beverage
Reports To: Food & Beverage Director
Position Type: Full-Time / Part-Time

Position Summary

The Expo (Food Expeditor) plays a critical role in ensuring a smooth and efficient dining experience by serving as the primary communication link between the kitchen and front-of-house service team. This position is responsible for coordinating food orders, ensuring accuracy and presentation, and maintaining the timely delivery of meals to guests.

The ideal candidate is organized, detail-oriented, and able to remain calm and focused in a fast-paced restaurant environment while maintaining the high standards of service expected at the White Mountain Hotel & Resort.

Essential Duties & Responsibilities

• Coordinate the flow of food from the kitchen to the dining room, ensuring orders are delivered accurately and promptly.

• Review completed dishes for proper presentation, portioning, temperature, and adherence to guest requests.

• Verify that all items on a ticket are prepared correctly, including modifications, allergies, and dietary restrictions.

• Communicate effectively with chefs, cooks, servers, and food runners to maintain efficient service.

• Organize and prioritize food tickets to ensure proper timing and coordination of courses.

• Ensure meals for the same table are delivered together whenever possible.

• Assist with garnishing, finishing touches, and preparing plates for service as directed by the culinary team.

• Direct food runners and servers in delivering completed orders to the appropriate tables.

• Monitor ticket times and proactively address delays or potential service issues.

• Maintain a clean, organized, and properly stocked expo station throughout each shift.

• Assist with food running and other restaurant duties as needed.

• Follow all food safety, sanitation, and resort operating standards.

• Support a positive, professional, and team-oriented working environment.

  
  

Qualifications & Skills

• Previous restaurant or food service experience preferred, but not required.

• Strong organizational skills and attention to detail.

• Ability to multitask and prioritize effectively during busy service periods.

• Excellent communication and teamwork skills.

• Ability to work efficiently under pressure while maintaining a positive attitude.

• Basic understanding of food preparation, menu items, and common dietary restrictions.

• Dependable, punctual, and committed to providing exceptional guest service.

• Availability to work evenings, weekends, and holidays as needed.

  
  

Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to lift and carry up to 30 pounds.

• Ability to work in a fast-paced environment with exposure to kitchen heat and activity.

• Ability to bend, reach, and move safely throughout kitchen and dining areas.

• Clean and sanitize kitchen utensils, dishes, glassware, and equipment following established standards for a safe and hygienic environment
• Operate dishwashing machinery efficiently, maintaining correct chemical levels and water temperatures
• Organize and store clean dishes and utensils in designated areas for easy access by kitchen staff
• Maintain the cleanliness of the kitchen area, including sweeping, mopping, and managing trash disposal
• Support the kitchen by stocking ingredients and supplies in proper storage locations
• Follow food safety and handling protocols, including proper disposal of waste and cleaning chemicals
• Collaborate with team members and assist with various tasks as needed to keep operations smooth

Skills & Requirements

• Previous experience in a Dishwasher or Utility role is preferred but not required; we welcome motivated individuals eager to learn
• Strong attention to detail and commitment to cleanliness and sanitation
• Ability to work in a fast-paced environment while maintaining high standards
• Basic understanding of food safety and hygiene practices
• Physical stamina, with the ability to lift heavy items and stand for extended periods
• Excellent time management skills and ability to prioritize tasks effectively
• Positive attitude, teamwork spirit, and readiness to support the team

Exceptional Benefits Package:

• Health and Dental Insurance
• 401K Retirement Savings Plan
• Vacation and Personal Time
• Paid Holiday Time
• Industry Perks and Benefits
• Access to Resort Amenities, including the pool, health club, and golf course
• And much more!

Are you a licensed massage therapist with a passion for providing exceptional service and helping others achieve balance and wellness? If so, we have the perfect job for you as an Licensed Massage Therapist at the Balance Spa!

Responsibilities:

• Provide exceptional massage services to guests, focusing on their individual needs and preferences
• Maintain a clean, organized, and professional work area at all times
• Adhere to all spa policies and procedures, including those related to health and safety
• Promote and sell spa services and products to guests, providing recommendations based on their individual needs and preferences
• Maintain accurate records of client treatments and progress, ensuring that all information is kept confidential
• Attend and participate in spa team meetings and training sessions as required
• Uphold the high standards of customer service and professionalism expected at the White Mountain Hotel & Resort

Requirements:

• Active license as a massage therapist in the state of New Hampshire
• Strong knowledge of different massage modalities, with experience in Swedish, deep tissue, hot stone, and prenatal massage preferred
• Excellent communication and interpersonal skills, with a friendly and welcoming demeanor
• Ability to work well independently and as part of a team
• Willingness to work flexible hours, including weekends and holidays as needed
• Ability to perform physical tasks such as standing for extended periods of time and lifting up to 50 pounds

At the Balance Spa, we believe in providing our guests with an exceptional spa experience that promotes balance, relaxation, and wellness. As our On-Call Licensed Massage Therapist, you will play a critical role in helping us achieve this goal. In return, we offer competitive compensation, flexible scheduling, and the opportunity to work in a beautiful and tranquil environment. Join our team today and help us create unforgettable spa experiences for our guests!

In order to be considered, application must be filled out in its entirety.